Logistical obstacles abound towards Agencies of Education’s (ED) effort to restart student loan repayments adopting the an about two-seasons hiatus, one challenge that remains slightly out of their manage is where servicers express coming program-wide change – because demonstrated of the Navient’s current communication having consumers.
Following development that Navient might be passing out-of their student loan upkeep in order to Maximus, a positive change recently passed by ED, consumers have started researching interaction telling them you to definitely Aidvantage was dealing with their finance.
Consumers was indeed probably predict communications regarding Maximus, which is not referenced inside the a greetings email away from Navient, upgrading individuals to the updates of their student education loans together with coming transition of their servicer.
This new interaction consists of a link to a webpage with more info on brand new changeover and you can does signify Aidvantage ‘s the government mortgage maintenance unit off Maximus Degree, LLC – but that resource are buried inside an FAQ point one pages would need to toggle to see for the page
Predicated on Heather Boutell, manager out-of pupil financial aid within Vanderbilt College or university School regarding Medicine, a debtor contacted their from the confusion across the communications, having never heard about Aidvantage. Continue reading “Studies Service Launches The fresh Studies on the Public service Loan Forgiveness Program”